Bureau of Education and Testing – Candidate Services – Exams
1. Q. Application and check has been mailed to the Department, but no information has been received regarding the examination. How is confirmation of application receipt and status confirmed?
A. Contact the Department’s Customer Contact Center at 850.487.1395. Bureau of Education and Testing (BET) does not handle applications.
2. Q. The testing vendor’s records reflect the authorization has been received for the wrong part. What is the procedure for requesting that the examination authorization be changed to reflect the correct part?
A. Contact the Department’s Customer Contact Center at 850.487.1395 to verify the correct examination authorization to be sent to the testing vendor. The process takes few days before the vendor receives the updated authorization.
3. Q. What do I do if I have changed my name since I sent my application to the Department?
A. Remember, to sit for your Computer Based Testing (CBT) you will need two photo IDs which must match the name exactly as it appears on your application and department records. If you have taken and passed the examination, you must notify the Department of the name change and request that it be reflected on the license, when issued. To make this request, you must provide documentation to the Department which reflects the new legal change of name. The request should be mailed to the Department of Business and Professional Regulation, Central Intake Unit, 1940 N. Monroe St., Tallahassee. FL. 32399-0783.
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